Refund policy

Refund Policy for The Little Loaf Company

At The Little Loaf Company, we take pride in crafting high-quality cakes. We are committed to ensuring your satisfaction with every purchase. Please review our refund policy below:

1. Refund Eligibility We offer refunds or replacements under the following circumstances:

• Damaged or Incorrect Products: If your order arrives damaged, incomplete, or contains the wrong items, please notify us within 24 hours of receipt.

• Quality Concerns: If you believe the product does not meet our usual high standards, please contact us within 48 hours of purchase.

2. Non-Refundable Situations Refunds are not available for the following:

• Products not stored or handled according to our recommended guidelines.

• Items purchased at discounted or promotional prices unless there is a quality issue.

• Personal taste preferences or dissatisfaction unrelated to quality or condition.

3. Refund Process

• Contact Us: Email or call us with your order details, a description of the issue, and photos (if applicable).

• Assessment: We will assess your claim and may request additional information if needed.

• Resolution: Once approved, we will offer a replacement or refund to the original payment method. Refunds typically take 5-7 business days to process.

4. How to Reach Us For refund requests or concerns, please contact us at:

• Email: littleloafcompany@gmail.com

• Phone: (613) 806-0807

5. Additional Notes

• We reserve the right to refuse refunds or replacements in cases of repeated claims without merit.

Thank you for supporting The Little Loaf Company. We value your trust and look forward to serving you again!